บริการสนับสนุนเกี่ยวกับ F1® 23

How a studio like EA games can be able to just take my money and not give me what i paid for ? cause where are the pitcoins i bought ? I mean, the first time, okay why not donate to a little studio. But the second time, thats too much bro, im not doing charity...

initially i had 1000 pitcoin then i bought 2 more times each 2000 pitcoin but my balance is still 1000 even though i paid in full. the money in the account has been deducted. now i cant figure out how to refund the money i spent for nothing