概觀
沒有取得 EA SPORTS FC™ 的獎勵嗎？嘗試這些疑難排解步驟。
Why can’t I find or use my rewards?
Some rewards have specific requirements for when, where, or how you can use them. Check these common reasons before troubleshooting a missing reward.Season Pass rewards from The Grounds are only available on PlayStation®5, XBOX Series X|S, PC, and Nintendo Switch™ 2.If you claim a reward on PlayStation®4 or XBOX One, log in on a PlayStation®5 or XBOX Series X|S console to access and use it.
Some Tokens are tied to specific campaigns and can only be used in that campaign’s Token Store.After a campaign ends, its Token Store may stay open for a limited time, giving you another chance to spend the Tokens you’ve earned. You can’t earn more Tokens for that campaign after it ends.When the Token Store expires, you can no longer spend its Tokens. Unspent Tokens might still appear in your token summary, but they can’t be exchanged for Tokens from another campaign.
If you belong to more than one club, League and Clubs Playoffs rewards are only awarded through your favorite club.This prevents the same reward from being earned multiple times by switching between clubs. Club objective rewards can also only be earned once.
Gallery objective progress isn’t retroactive.To earn the reward, complete the objective requirements after the objective becomes active. Progress you made before the objective started doesn’t count.
Eligible Player Items don’t automatically appear when you enter a Gallery subset, even if you already own them.Use the autocomplete option or manually add eligible Player Items.Player Items you add to a set aren’t lost.
疑難排解步驟，找出您缺少的獎勵
找不到物品或組合包？參考我們的物品和組合包指南，可能會有幫助。
- 1仔細檢查您是否意外將獎勵刪除，或已在遊戲內的其他地方用掉了。
- 如果您正在尋找快速出售的球員物品，請在網頁與小幫手應用程式中使用「快速出售恢復」功能。
- 無法復原遭棄或送交到組建球隊挑戰（SBC）的球員物品。
- 2重新啟動 Ultimate Team™ 或球會。您的獎勵可能最多需要 24 小時才會出現。
- 1請查看 X 上的《EA SPORTS FC™》直接通訊頻道（或在 WhatsApp 平台上查看），瞭解可能導致您遺失獎勵無法送達的相關問題最新資訊。
- 2重新啟動您的 PC 或主機，啟動《EAS FC》，看看您的獎勵是否仍然遺失。
- 3請嘗試其他的步驟，以找到缺少的遊戲內容。
如何領取您的獎勵
領取 Twitch 掉寶
領取 YouTube 獎勵
- 1
- 2前往 Twitch 掉寶頁面，找到您要領取的掉寶。
- 若要獲得掉寶，您需要觀看參與頻道所需的時間。
- 您可以從「掉寶」物品欄頁面領取掉寶，直至掉寶活動結束後的 24 小時。
- 3選擇立即領取。
- 4啟動 EAS FC。前往 Ultimate Team™ 選單，然後前往目標。
獲得更多缺少獎勵的相關説明
如果您在 24 小時後仍然無法找到遺失的 EAS FC 獎勵，請先準備好下列資訊，然後再聯絡我們。- 缺少的內容（球員物品、金幣）。
- 您缺少內容的模式（Rivals、Champions、Objectives 等）。
- 您 EA 帳號的電子郵件地址。
- 您平台帳號的使用者名稱（PSN ID、Xbox ID 等）。
- 內容缺少的時間和日期。
- 您的時區。
- 您遊玩的平台（PC、PS5、Xbox Series X|S 等）。