How to troubleshoot common EA Play issues and errors

Updated 1 week ago1 min read

Overblik

Learn how to troubleshoot common EA Play issues, including problems with upgrading, billing, and missing content.

Table of Contents

How to troubleshoot common EA Play issues

  • To preserve your early trial time, make sure to fully quit the game when you’re not playing it.
  • If you leave an early trial open and running in the background on your PC, PlayStation®, or Xbox, time will continue to count down, even if you aren’t actively playing.
  • EA Advisors can’t reset or add more time to EA Play early trials, even if your time trial ran out because you accidentally left a game running in the background.
  • If you bought your EA Play membership on Steam, Epic, PlayStation®, or Xbox, their support teams also won’t be able to reset or add more time to EA Play early trials.

  • You need an EA Account to become an EA Play member, even if you join EA Play through Steam, Epic, PlayStation®, or Xbox. 
  • If you joined EA Play on any other platform apart from the EA app, make sure you’ve correctly followed the steps to link other platform accounts to your EA Account.
  • If you still can’t link your platform account to your EA Account, find out how to troubleshoot common account linking issues.

  • EA Play Pro isn’t available in Brazil. 
  • EA Play Pro is only available on the EA app. It’s not available on Steam, Epic, PlayStation®, or Xbox. 
  • If you joined EA Play through the EA app, learn how to upgrade to EA Play Pro.
  • If you have an EA Play membership through the EA app and are having trouble upgrading, find out how to troubleshoot common EA Play Pro upgrade errors.

EA Play on Steam, Epic, PlayStation®, or Xbox
  • If you joined EA Play through Steam, Epic, PlayStation®, or Xbox, contact their support team directly for help with account management, billing, and cancelation.
EA Play or EA Play Pro on the EA app

How to troubleshoot common EA Play errors or bugs

If you already have an EA Play membership and try to redeem a code for a membership that’s different than the one you currently have, you might get this message:Sorry, you can only redeem a membership code that matches your current EA Play membership plan.To solve this, you can try canceling your current membership and then re-entering the code. If you cancel but aren’t at the end of your membership period, you might need to wait until your current membership runs out before trying to redeem the membership code again.Your membership will end on your next billing date. Learn how to check your next billing date to find out when your membership ends.

  • With an EA Play membership you’ll get a 10% discount on a variety of EA digital purchases, such as full games, expansion packs, and in-game currency. 
  • If your discount doesn’t seem to be working, make sure the item or content you’re trying to buy is eligible for a discount.
    • If it is, you’ll see Save 10% EA Play Discount Applied next to a strikethrough of the item’s regular price. 
    • The Add to Cart button also shows your discount price.
  • Check out the EA Play Terms to learn more about discount conditions, limitations, and exclusions.

How to troubleshoot missing content on EA Play

If you can’t find games included in your EA Play membership, check the following.
  • Make sure you’re logged into the same account you used to join EA Play and that you’ve linked your platform correctly.
  • Make sure you have an active EA Play subscription.
    • If you joined EA Play through Steam, Epic, PlayStation®, or Xbox, you’ll need to contact their support team directly for help with account and subscription management.
    • If you have an EA Play or EA Play Pro membership through the EA app, go to your EA Account and select the Subscriptions and Memberships tab.
    • Then, choose EA Play and check the Your membership section to find your membership status. 
    • If your membership is active, you’ll find a green Active button next to your membership details.
  • Check that the game you’re missing is still included in your membership and hasn’t been removed from The Play List for your platform.
  • EA Play Pro members get access to select new releases. If your game is a new release, it may not be included in your membership.
  • If you haven’t signed in to your EA Account in 35 months, your EA Play membership will be canceled at the end of the current billing cycle. If this happens, you’ll lose access to any games you got through EA Play.

  • Games in The Play List may vary by region and platform. Not all EA games are available.
  • Be sure to check what games are available to you before joining EA Play. Find out what games are available in your region.
  • Games will be added to and removed from EA Play as part of our evolving service. We usually remove games from both EA Play and EA Play Pro at the same time, but in some cases, a game may stay available for EA Play Pro.
  •  If a game is leaving EA Play, the date it’s being removed will be on the game details page or in your Library, if you’ve added it there.
  • EA Play Pro members get access to select new releases. If your game is a new release, it may not be included in your membership. 

  • Only base games, and not downloadable content (DLC) or expansion packs, are visible in your EA app Library. This means that if you own a base game, any DLC you have for that game is still on your account, but hidden from your Library.
  • DLC requires the base game to work. If you played the base game through EA Play but don’t own it, any related DLC won’t be usable after your membership ends.
  • To find and use the DLC again, you can buy the base game. Or, if the base game is still in The Play List, you can rejoin EA Play to play the base game and get access to the DLC again.
  • Learn how to find missing in-game content.
If your EA Play issue or error isn’t covered above, contact us. Be sure to describe the EA Play issue you’re experiencing and provide as many details as possible.
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