Password

Reset or recover my password

Change my email address

Link accounts

Link or unlink your EA Account

Security

Manage my account security

Orders

Manage my orders

Redeem

Redeem a game or product code

My cases

View open or past cases

$Infractions$

Ban history

View current or past bans and suspensions

Popular help topics in The Sims

Get help with common issues that players are running into in The Sims.

I need help installing a game

I need help logging in to my EA Account

I need help with my hacked account

I want to recover my deleted account

I want to know more about my game

I want to dispute a ban or suspension

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Top The Sims Help Articles

The Sims 4 Policy on Mods

Before you download or create Custom Content and Mods for The Sims 4, make sure you’re familiar with our policy around Mods.

How to get help and find your ID in your EA mobile game

Contact support from within your game or learn how to find your ID in case you’re ever locked out. We’ll need your ID to help you.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

Troubleshooting payment issues in the EA app

If you’re having trouble making your purchase, see if our troubleshooting tips help you.

Does my EA game have cross-play and cross-progression?

See which EA games have cross-play and cross-progression here.

Troubleshooting EA mobile games on Android devices

Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

See all Help Articles

Popular help topics in The Sims

Get help with common issues that players are running into in The Sims.

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