Classic characters from The Sims™: Legacy Collection, each in a different career outfit, posed against colorful backgrounds.

The Sims™: Legacy Collection

Account support

Manage linked accounts

Change password

Penalty History

Request a refund

Top articles

Browse popular The Sims™: Legacy Collection topics.

The Sims: Legacy Edition troubleshooting and common errors

The Sims: Legacy Edition: system requirements and Mods

The Sims: Legacy Edition game control guide

How to get back into your EA Account

How to update your EA Account

Enable 2FA on your EA Account

Reset your EA Account password

Linking

Manage accounts that are linked to your EA Account.

How to link to an EA Account

How to unlink from an EA Account

Troubleshoot common EA Account linking issues

Troubleshoot common EA Account unlinking issues

Troubleshoot issues

Try fixing issues by following our troubleshooting steps.

Troubleshoot your connection to EA games

How to diagnose game issues on your PC using DxDiag

Troubleshoot issues with DirectX and the EA app on PC

How to troubleshoot graphics issues on PC

How to install and troubleshoot EA Javelin anticheat on PC

How to use EA Forums

Explore EA Forums: our new community site which replaces Answers HQ. Learn how to navigate, post, and personalize your profile to enhance your EA community experience.

Still having issues?

Get in touch with our customer support team for more help.