Top articlesBrowse popular help topics for The Sims Freeplay.How to get help and find your Player ID in The Sims FreePlayTroubleshoot issuesTry fixing issues by following our troubleshooting steps.Restore lost mobile game progressTroubleshooting EA mobile games on Android devices Troubleshooting EA mobile games on iPad and iPhonePlatformsGet help for your platform.How to close your mobile game accountHow to save your EA mobile gameHow to get help and find your ID in your EA mobile gameHow to use EA Forums | EA HelpExplore EA Forums: our new community site which replaces Answers HQ. Learn how to navigate, post, and personalize your profile to enhance your EA community experience.Find out moreTrending ArticlesHow to get help and find your Player ID in The Sims FreePlayNewsPatch Notes | On The Case: A Family AffairAll the fixes and improvements you can expect in our latest releaseLearn MoreBuild Mode and Home Store Refresh FAQThis FAQ guide explains what has changed with the Build Mode and Home Store refresh, and how to use the updated experience.Learn MoreBetween The Lines: Tale of KnightsLong May You Reign Over SimTownLearn MoreBetween The Lines: Seaside SwoonBooked for the summer.Learn MoreOn The Case: Heist StakesOutplay… or be outplayed.Learn More